Customer Support Specialist with Spanish - Remote

Overview

The Customer Support Specialist with Spanish will be responsible for efficiently responding to customer queries across various channels, ensuring high-quality service and customer satisfaction.

In Short

• Respond efficiently to customer queries via phone, chat, and incidents.
• Identify hidden customer needs to add value.
• Ensure service level agreements are met.
• Follow processes to resolve customer queries and suggest improvements.
• Manage customer engagement and interaction quality.
• Balance benefits for both customer and business.

Requirements

• Spanish Level – C2 Speaking Proficiency.
• Strong verbal communication skills.
• High problem-solving skills.
• Proficiency in MS Office applications is a plus.
• Ability to present value-added solutions to clients.
• High emotional intelligence and soft skills.
• Experience in a contact center or customer service environment for 1 year.

Benefits

• Access to foreign language learning platform.
• Personalized access to tech learning platforms.
• Tailored workshops and trainings.
• Medical subscription.
• Meal tickets.
• Monthly budget on flexible benefit platform.
• Access to 7 Card services.
• Wellbeing activities and gatherings.