Customer Support Specialist with German - Remote

Overview

As a Customer Service Specialist with German, you will help businesses in Germany by providing exceptional support and solving customer problems, contributing to Tide's mission of empowering small businesses.

In Short

• Identify areas for improvement in customer service.
• Prioritize tasks to enhance member support experience.
• Resolve banking challenges for customers.
• Mentor new team members.
• Provide around-the-clock support.
• Communicate effectively in German and English.
• Utilize industry tools like Kustomer and Jira.
• Develop workflows to address recurring issues.
• Demonstrate strong organizational skills.
• Experience in customer service within the finance sector.

Requirements

• Excellent spoken and written German skills.
• Good spoken and written English skills.
• Proficiency in Kustomer, GSuite, and Jira.
• Strong communication skills with customers.
• Creative problem-solving abilities.
• Ability to identify and address recurring issues.
• Strong organizational skills.
• Experience in customer service for the finance industry.
• Experience in startups.

Benefits

• 25 days paid annual leave.
• 3 paid days off for volunteering or learning activities.
• Extended maternity and paternity leave.
• Personal learning and development budget.
• Additional health and dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks and drinks in the office.
• Work from home equipment allowance.
• Flexible working from home options.
• Sabbatical leave.