People Services Advisor, North America - Remote

Overview

The People Services Advisor will serve as the front-line contact for employee inquiries across various HR functions, ensuring effective communication and support throughout the employee life cycle.

In Short

• Act as a front-line point of contact for employee inquiries.
• Coordinate and maintain the full employee life cycle.
• Provide Tier 1 level support for HR services.
• Respond to inquiries regarding HR procedures and practices.
• Advise managers on executing transactions in Workday.
• Deliver high-level customer service to internal and external clients.
• Manage workload within HR ticketing systems.
• Communicate effectively using various technologies.
• De-escalate situations involving dissatisfied employees.
• Maintain ownership of tasks and projects.

Requirements

• Associate Degree (Bachelor’s preferred).
• 2+ years of HR or related experience.
• Experience with Workday.
• Strong customer service skills.
• Detail-oriented and organized.
• Ability to work under moderate supervision.
• Strong communication and interpersonal skills.
• Proven problem-solving abilities.
• Ability to work independently.
• Ability to handle sensitive employment information.

Benefits

• Equal employment opportunity and affirmative action employer.
• Supportive work environment.
• Opportunities for professional growth.
• Comprehensive training and development.
• Access to company resources and support.