Client Care Manager - Remote

Overview

The Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business.

In Short

• Provide client-facing presentation and communications support
• Produce content and graphics for client-facing presentations
• Design dynamic PowerPoint templates
• Ensure client deliverables adhere to corporate identity guidelines
• Maintain an organized library of marketing material
• Present during training sessions for account management teams
• Partner with account teams to keep client statistics current
• Focus on client data and analytics
• Foster a culture of best practices and innovation
• Act as a trusted advisor to consulting teams

Requirements

• 3-5 years of experience in a related field
• Degree in Marketing, Business Administration, or relevant field
• Strong PowerPoint skills
• Proficiency with Microsoft Teams and Office Suite
• Working knowledge of Adobe Creative Suite
• Excellent interpersonal and communication skills
• Detail-oriented and able to handle multiple projects
• Customer service oriented
• Ability to troubleshoot and develop solutions
• Great collaborator with cross-functional teams

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work
• Competitive pay based on various factors
• Equal Opportunity employer