Customer Service Representative (MotoSport Gearhead I) - Remote

Overview

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

In Short

• Provide concierge-level customer service to our riders.
• Assist customers with general product inquiries.
• Handle customer interactions via phone, chat, and email.
• Resolve issues related to orders: returns, shipping, and order status.
• Proactively follow up with customers when needed.
• Build and maintain strong relationships with our riders.
• Demonstrate autonomy in using internal systems.
• Collaborate with a team passionate about powersports.
• Build product knowledge through ongoing training and development.

Requirements

• Advanced English proficiency (spoken and written) is required.
• Preferred experience in the powersports industry.
• Genuine passion for outdoor activities, sports, and customer service.
• +1 Year customer service or retail experience required.
• Ability to use CRM and contact center systems.
• A bachelor’s degree or equivalent is preferred.
• Ability to multitask, prioritize, and think out of the box.
• Ability to type 30+ WPM required.
• In-depth knowledge of Microsoft Office, required.
• Time-sensitive management proven skills.

Benefits

• Flexible work schedules to work full time shifts (weekends included).