Italian Customer Service Representative - Remote

Overview

As an Italian-speaking Customer Service Representative, you will support one of the world's top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

In Short

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

Requirements

• Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and interpersonal skills.
• A genuine passion for customer satisfaction and problem-solving.
• Self-motivated and comfortable working remotely.
• Previous customer service or hospitality experience is a plus but not mandatory!

Benefits

• Competitive Salary Package aligned with market standards.
• Health Insurance - private coverage for your security and well-being.
• Meal Allowance - daily meal support provided.
• Relocation Package including flight and accommodation support for candidates moving from abroad.
• Training & Career Development - structured onboarding and real growth opportunities.
• Modern Remote Culture - multicultural teams, digital collaboration, and a supportive environment.