Italian-speaking Customer Service Representative - Remote

Overview

We are seeking a passionate Italian-speaking Customer Service Representative to join our remote team in Lisbon, providing exceptional support to our customers.

In Short

• Handle customer inquiries with professionalism and empathy.
• Provide accurate information and troubleshoot issues.
• Escalate complex cases as necessary.
• Maintain detailed case records and manage ticket queues.
• Contribute ideas to improve customer experience.
• Fluency in Italian and English required.
• Prior customer service experience preferred.
• Excellent communication and problem-solving skills.
• Strong organizational skills and ability to work independently.
• 1-year contract with growth opportunities.

Requirements

• Fluency in Italian (C2) and English (B2+).
• Prior customer service experience.
• Strong communication and multitasking skills.
• Proactive mindset and willingness to learn.
• Ability to work independently in a remote setup.

Benefits

• Competitive salary plus performance bonuses.
• 1-year contract with growth opportunities.
• Collaborative international team.
• Exclusive travel perks and employee discounts.
• Supportive environment for learning and growth.