Senior Travel Agent - Remote

Overview

We are seeking a Senior Travel Agent to deliver exceptional, personalised travel support to our clients. This role involves assisting travellers with all aspects of their journey, from standard platform queries to last-minute travel emergencies while maintaining a high standard of professionalism and service quality.

In Short

• Provide world-class, personalized assistance to travelers.
• Handle inquiries related to travel bookings and itineraries.
• Stay up to date with travel industry trends.
• Collaborate with internal teams for process improvements.
• Build strong relationships with customers and colleagues.
• Meet and exceed performance metrics and KPIs.

Requirements

• Native or fluent in English (C1 level).
• Previous experience in customer service, ideally in travel.
• Hands-on experience with GDS systems (Sabre, Amadeus, or Galileo).
• Strong communication and interpersonal skills.
• Goal-oriented and metrics-driven mindset.
• Proficiency with customer support tools like Gmail and Zendesk.
• Ability to work flexible schedules.
• Tech-savvy and adaptable.

Benefits

• Excellent remuneration package based on experience.
• Opportunity to work in a dynamic international team.
• Comprehensive medical, dental, and vision coverage.
• Paid parental and bereavement leave.
• Mental health support and connectivity stipends.
• Career growth and development opportunities.
• Additional wellness perks and employee benefits.