French-speaking Senior Travel Agent - Remote

Overview

We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers, handling a wide range of travel-related inquiries while ensuring each customer receives world-class service.

In Short

• Deliver high-quality, personalized support to travelers in French and English.
• Assist with travel bookings, changes, and inquiries efficiently.
• Stay informed about travel industry trends and platform updates.
• Collaborate with cross-functional teams for product and process improvement.
• Build positive relationships across global teams.
• Meet and exceed performance KPIs.

Requirements

• Fluent in French, with strong English (C1 level) communication skills.
• Proven experience in customer service, ideally in the travel industry.
• Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
• Excellent communication, organisational, and problem-solving skills.
• Comfortable working with metrics and performance goals.
• Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts, including weekends.
• Collaborative and adaptable in a dynamic environment.

Benefits

• Competitive remuneration package based on experience.
• Opportunity to work within a dynamic and multicultural team.
• Comprehensive medical, dental, and vision coverage.
• Paid parental and bereavement leave.
• Mental health support and connectivity stipends.
• Continuous learning and career growth opportunities.
• Positive, inclusive, and supportive work environment.