Travel Agent - German, French or Italian Speaking - Remote

Overview

Join a fast-growing, international travel support team where your language skills and customer focus will help travellers navigate everything from simple queries to complex travel emergencies.

In Short

• Deliver best-in-class, personalized support to travellers through phone, chat, or email.
• Resolve travel and technical issues – from general inquiries to urgent last-minute changes.
• Stay up-to-date on travel trends, platforms, and company tools to offer accurate, high-quality assistance.
• Collaborate with global teams to enhance the overall customer journey.
• Share insights and feedback with internal teams to support product and service improvements.
• Consistently meet and exceed key performance indicators (KPIs).

Requirements

• Fluent/native in either German, French, or Italian (oral and written) plus English fluency (B2 level or above).
• Experience in customer service, ideally within the travel or hospitality industry.
• GDS experience is mandatory – with systems such as Sabre, Amadeus, or Galileo.
• Performance and metrics-driven mindset.
• Strong verbal and written communication skills with a personalized approach to customer interaction.
• Collaborative team player who thrives on feedback and growth.
• Proficient with tools such as Gmail, Zendesk, Slack, Salesforce, and comfortable learning new platforms.
• Flexibility to work rotating shifts, including early mornings, evenings, and weekends.

Benefits

• Competitive salary up to €32,000, depending on GDS experience.
• Generous medical, dental, and vision plans.
• Mental health and wellbeing support.
• Paid parental and bereavement leave.
• Subsidized commuter benefits.
• Connectivity stipends.
• Career development tools and training.
• Inclusive, collaborative, and dynamic work environment.