Senior B2B Travel Agent - Remote

Overview

The Senior B2B Travel Agent is responsible for providing exceptional customer service to travelers, assisting with travel-related inquiries, and solving issues while building relationships across global teams.

In Short

• Assist travelers with personalized support.
• Solve travel and tech-related issues.
• Stay updated with travel industry knowledge.
• Build relationships across global teams.
• Provide feedback for product improvement.
• Meet and exceed KPIs.
• Work in a dynamic and creative team.
• Flexible working hours including weekends.
• Remote or hybrid work option.
• Excellent remuneration package based on experience.

Requirements

• Fluent in English (C1).
• Experience in customer service, preferably in travel.
• Experience with GDS systems (Sabre, Amadeus, Galileo).
• Metrics-driven with strong communication skills.
• Team player who enjoys collaboration.
• Computer literate with tools like Gmail, Zendesk, and Salesforce.
• Flexibility to work non-traditional shifts.

Benefits

• Excellent remuneration package.
• Dynamic and friendly team atmosphere.
• Guidance and tools for personal growth.
• Generous medical, dental, and vision benefits.
• Paid parental and bereavement leave.
• Subsidized commuter benefits.
• Mental health support.
• Connectivity stipends.