Customer Service / Sales Representative (Dutch) - Remote

Overview

An overview paragraph about the job

In Short

• Handle inbound customer queries via email, chat, and phone
• Provide support with hosting services, domains, websites, and email setup
• Assist with billing inquiries and account-related issues
• Troubleshoot basic technical and account problems
• Maintain accurate records in internal systems
• Resolve complaints and ensure high levels of customer satisfaction
• Identify opportunities for upselling, renewals, and add-on services
• Deliver an excellent customer experience with a commercial mindset.

Requirements

• Dutch proficiency at C1/C2 level and English at B2 or higher
• Strong communication and problem-solving skills
• Customer-first approach with a proactive attitude
• Comfortable using systems and handling basic technical topics
• Previous experience in customer service, sales, or technical support is a plus.

Benefits

• Opportunity to develop both customer service and sales skills
• Exposure to web hosting and cloud technologies
• Dynamic and supportive work environment
• Career growth opportunities within a commercial and customer-focused role.