Customer Service Representative (Romanian) - Remote

Overview

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Romanian speaking Customer Service Representative to join their team from anywhere in Greece.

In Short

• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Research and identify effective solutions to resolve customer issues or concerns.
• Assist business partners or clients with queries related to products, services, or account management.
• Provide accurate and complete information using appropriate tools, systems, and procedures.
• Maintain a high standard of customer service and contribute to a positive customer experience.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

Requirements

• Fluent/native in Romanian with strong proficiency in both written and spoken communication, as well as good proficiency in English.
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace.
• Eligibility to work in Greece.

Benefits

• Competitive compensation package, including a base salary.
• Comprehensive benefits package based on role.
• Supportive and accessible leadership committed to employee development.
• Inclusive and community-focused work environment.
• Opportunities for career advancement and continuous learning.
• And many others!