German Customer Service Representative - Remote

Overview

We are seeking a German-speaking Customer Service Representative to provide professional assistance in a stable inbound support project within the energy and property services sector.

In Short

• Handle inbound customer inquiries via phone and written communication.
• Manage written customer requests for efficient case handling.
• Support appointment scheduling and service-related requests.
• Provide first-level troubleshooting support.
• Assist with billing inquiries and guide users through the customer portal.
• Deliver high-quality customer service without sales activities.

Requirements

• Native or fluent in German, both verbal and written.
• Previous experience in telephone-based customer support is preferred.
• Stable internet connection suitable for remote work.
• Confident PC and digital communication skills.
• Calm and patient personality with structured communication.
• Reliable working approach and willingness to handle written inquiries.
• Interest in a long-term customer service role.

Benefits

• Structured onboarding and clear processes for success.
• Stable full-time employment in a well-established environment.
• Opportunity to develop expertise in customer service.
• Supportive team environment focused on quality customer experience.
• Availability to work Monday–Friday, 08:00–18:00.