Dutch Customer Service Representative - Remote

Overview

Mercier Consultancy is excited to announce a position for a Dutch Customer Service Representative to join our remote team in Greece! In this role, you will provide exceptional customer support to our Dutch-speaking clientele, assisting them with inquiries, resolving issues, and ensuring a seamless experience. If you have a passion for customer service and are looking for a flexible remote opportunity, we would love to hear from you!

In Short

• Offer outstanding customer service in Dutch through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring timely and accurate responses.
• Effectively resolve customer complaints and concerns, maintaining a positive relationship with clients.
• Accurately document customer interactions to support quality improvement and training efforts.
• Collaborate with team members to continuously improve service delivery and overcome challenges.
• Stay updated on company offerings and policies to provide comprehensive information to customers.
• Participate in training sessions to enhance your skills and knowledge of the products and services we offer.

Requirements

• Fluency in Dutch (spoken and written).
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work independently and remotely.
• Problem-solving skills.
• Familiarity with customer service software is advantageous.

Benefits

• Flexible working hours.
• Work from home opportunity.
• Training and development programs.
• Supportive team environment.