Italian Customer Service Representative - Remote

Overview

Join a leading company in the consumer electronics industry as an Italian Customer Service Representative, providing exceptional support to customers while working remotely from Greece.

In Short

• Provide outstanding customer service via phone, email, and chat.
• Assist with product-related issues and warranty claims.
• Resolve customer complaints effectively.
• Collaborate with team members to maintain service standards.
• Participate in training and feedback sessions.
• Native Italian and intermediate English required.
• Strong communication and problem-solving skills needed.
• Prior customer service experience is a plus.
• EU citizenship or valid work permit required.
• Remote work opportunity from Greece.

Requirements

• Fluency in Italian (C2) and English (B2).
• Excellent verbal and written communication skills.
• Customer-focused with a passion for service.
• Proactive problem-solving abilities.
• Ability to work in a team and take ownership.
• Experience in customer service is advantageous.
• EU citizenship or specific work permit required.

Benefits

• Base monthly salary of 1,045 EUR (gross).
• Monthly performance bonus up to 150 EUR.
• 11 days of paid remote training.
• Health care benefits and product discounts.
• Opportunities for professional growth.
• Free online Greek language courses.
• Access to a great working environment.
• Company certified as a Great Place to Work.
• Participation in community and social responsibility initiatives.