Dutch-Speaking Customer Service Representative - Remote

Overview

We are looking for an enthusiastic and dedicated Dutch-Speaking Customer Service Representative to join our growing team remotely. This position offers the opportunity to assist Dutch-speaking customers with their technical inquiries in the website technical solutions industry.

In Short

• Remote position based in Braga, Portugal.
• Full-time role with rotating shifts (24/7).
• Assist Dutch-speaking clients with technical issues.
• Provide support via phone, email, or chat.
• Document customer interactions in the CRM system.
• Ensure customer satisfaction and resolve issues promptly.
• Comprehensive training program provided.
• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work from home with provided equipment.

Requirements

• Fluency in Dutch (C2 level required).
• Intermediate English proficiency (B2 level preferred).
• Previous experience in customer service or technical support is a plus.
• Strong communication and problem-solving skills.
• Ability to work independently and under pressure.
• Attention to detail and ability to handle multiple inquiries.
• Comfortable with flexible working hours including night shifts.
• EU ID or residence card required for non-EU nationals.

Benefits

• Health and Life Insurance with comprehensive coverage.
• Career growth and professional development opportunities.
• Daily meal allowance provided.
• Transport allowance to assist with commuting.
• Company-provided equipment for remote work.
• Supportive work environment focused on growth.