Dutch Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives to join our team in Bulgaria, complete with a fully paid relocation package! In this engaging role, you will be instrumental in providing excellent support to our Dutch-speaking clients, ensuring their needs are met with professionalism and care. Bulgaria, with its rich history and beautiful landscapes, offers an incredible backdrop for both work and play. If you are passionate about customer service and ready for a new adventure, we want to hear from you!

In Short

• Provide exceptional customer service in Dutch across various channels, including phone, email, and chat.
• Assist customers with inquiries regarding our products and services, providing accurate information and guidance.
• Effectively resolve customer issues and complaints while maintaining strong relationships.
• Document customer interactions accurately and provide feedback to improve service quality.
• Collaborate with team members to enhance overall service delivery and tackle common challenges.
• Stay updated on company offerings and industry trends to provide informed assistance.
• Participate in ongoing training to continuously improve your skills and knowledge.

Requirements

• Fluent in Dutch, both written and spoken.
• Strong communication skills and a customer-oriented attitude.
• Ability to work in a team and collaborate effectively.
• Problem-solving skills and the ability to handle difficult situations.
• Willingness to relocate to Bulgaria.
• Prior experience in customer service is a plus.
• Flexibility to work various shifts as required.

Benefits

• Fully paid relocation package to Bulgaria.
• Competitive salary and benefits.
• Opportunities for professional development and training.
• Supportive team environment.
• Experience living and working in a beautiful country.