988 Crisis Call Specialist - Remote

Overview

As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.

In Short

• Provide empathetic, nonjudgmental crisis intervention via phone, chat, or text.
• Conduct suicide risk and behavioral health assessments.
• Collaborate with clinicians for higher-level intervention.
• Develop safety and action plans with individuals in crisis.
• Connect callers to community resources.
• Document interactions accurately.
• Follow established 988 Lifeline protocols.
• Contribute to team goals for response times and quality care.

Requirements

• High school diploma or GED and four years of behavioral health experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms.
• Remain focused during emotionally intense conversations.
• Agency Affiliated Counselor (AAC) credential required.

Benefits

• Multiple schedules available (part-time and full-time).
• Competitive pay of $26.79 per hour.
• Union-represented position with paid training.
• Supportive and inclusive work environment.