Crisis Support Specialist - Remote

Overview

The Crisis Support Specialist provides crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance.

In Short

• Respond to crisis calls, chats, and texts with compassion.
• Collaborate with individuals in crisis and treatment teams.
• Deliver person-centered services to promote recovery and resilience.
• Facilitate the use of community resources for recovery.
• Assess needs and provide supportive services.
• Ensure adherence to service protocols.
• Conduct follow-up communications for postvention support.
• Maintain confidentiality according to HIPAA standards.
• Adapt to shifting work priorities in a fast-paced environment.
• Promote healthy relationships and ethical practices.

Requirements

• Bachelor’s degree in social work or related field.
• Minimum of two years of experience providing support services.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Ability to work independently and collaboratively.
• Proficiency with technology and software.
• Ability to prepare detailed reports.
• Must pass required background checks.

Benefits

• Flexible scheduling options for work-life balance.
• Fully remote work capabilities.
• HealthSource covers 65% of health and dental insurance premiums.
• Paid holidays and additional paid time off.
• 401k matching program eligibility after one year.
• Unlimited access to trainings and continuing education units.
• HealthSource covers certification costs.
• Opportunities for career advancement.