Crisis Services Support Specialist - Remote

Overview

The Crisis Support Specialist (CSS) serves as part of the Crisis Services Team that provides trauma-informed, solution-focused crisis intervention, information, and referrals to young people facing crises, have run away, or are experiencing homelessness via a crisis hotline and digital communication platforms.

In Short

• Respond to crisis contacts across various hotlines.
• Remain active during shifts, engaging in multiple chats.
• Complete trauma-informed data collection.
• Ensure youth understand the resources provided.
• Provide safe and supportive referrals.
• Maintain accurate documentation of all communications.
• Report child abuse and neglect as required.
• Participate in training and quality improvement efforts.
• Demonstrate respect for all individuals and communities.
• Contribute to team meetings and ongoing training.

Requirements

• Experience in a social services environment, preferably with crisis intervention.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Creative problem-solving skills.
• Ability to adapt to a dynamic team environment.
• Experience managing projects and meeting deadlines.
• Proficiency in Microsoft Office Suite.
• Familiarity with data entry processes.
• Bilingual Spanish speaking preferred.

Benefits

• Flexible work environment.
• Opportunity for professional development.
• Supportive team culture.
• Commitment to diversity and inclusion.