Crisis Support Specialist - Remote

Overview

The Crisis Support Specialist provides crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance.

In Short

• Respond to crisis calls, chats, and texts professionally and compassionately.
• Collaborate with individuals in crisis and their support systems.
• Deliver person-centered services focusing on recovery and resilience.
• Facilitate the use of community resources for recovery.
• Assess needs and barriers related to crises.
• Provide supportive services including education and advocacy.
• Coordinate referrals to community services.
• Maintain documentation and adhere to protocols.
• Work effectively both independently and as part of a team.
• Adapt to shifting priorities in a fast-paced environment.

Requirements

• Bachelor’s degree in social work, human services, or related field.
• Minimum of two years of experience in person-centered support services.
• Strong verbal and written communication skills.
• Proficient with technology and software programs.
• Ability to work independently and collaboratively.
• Excellent customer service skills.
• Ability to prepare detailed reports.
• Must pass background checks.

Benefits

• Flexible scheduling options for work-life balance.
• Fully remote work capabilities.
• Health and dental insurance premium coverage.
• Paid holidays and additional time off.
• 401k matching program eligibility after one year.
• Unlimited access to training and continuing education.
• Support for obtaining crisis helpline certification.
• Opportunities for career advancement.