988 Crisis Call Specialist - Swing & Graveyard Shift - Remote

Overview

The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.

In Short

• Make a difference in critical situations.
• Work fully remote from specified states.
• Provide life-saving support during evening and overnight hours.
• Respond to 988 calls, chats, and texts with empathy.
• Conduct suicide and behavioral health risk assessments.
• De-escalate high-intensity situations.
• Collaborate with clinicians for elevated risk cases.
• Create safety and action plans.
• Maintain confidentiality and adhere to protocols.
• Union-represented position with stability and support.

Requirements

• High School Diploma or GED plus four years of behavioral health experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms.
• Comfort working independently during evening or overnight hours.
• Agency Affiliated Counselor (AAC) credential required.

Benefits

• Meaningful, mission-driven work.
• Comprehensive training and clinical supervision.
• Fully remote work environment.
• Supportive team atmosphere.