MiCAL 988 Crisis Specialist - Remote

Overview

The MiCAL 988 Crisis Specialist provides remote crisis support to individuals in need, helping them navigate through various crises while maintaining confidentiality and professionalism.

In Short

• Provide crisis support to 988 callers
• Login to helpline applications
• Respond to incoming calls of varying crisis nature
• Offer information on available resources
• Employ de-escalation techniques
• Document each encounter while in-call
• Conduct follow-up calls to ensure successful access to services
• Collaborate with Shift Supervisor and other staff
• Maintain high level confidentiality
• Fulfill any additional duties as assigned

Requirements

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Minimum 1 year of work or volunteer experience in a mental health/crisis services field
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans
• Competitive wages