MiCAL Crisis Specialist - Frontline Strong - Remote

Overview

The MiCAL Crisis Specialist - Frontline Strong position involves providing remote support to first responders in crisis situations, ensuring they receive the necessary assistance and resources.

In Short

• Provide support to first responders.
• Login to helpline applications.
• Accept incoming calls, chats, and texts of varying crisis nature.
• Provide information on resources like shelters and mental health services.
• Address callers experiencing crisis and utilize de-escalation techniques.
• Document each encounter while in-call.
• Communicate with the Frontline Strong Manager and staff for support.
• Maintain high level confidentiality while performing all duties.
• Perform other duties as assigned.

Requirements

• Permanent year-round Michigan residency.
• High School Diploma or GED equivalent.
• Experience as a First Responder (e.g., law enforcement officer, EMT).
• Minimum 1 year experience in mental health, substance use, or crisis work.
• At-home high speed internet on a private network.
• A private, HIPAA compliant, dedicated office space.

Benefits

• Generous Paid Time Off.
• Shift premiums.
• Employer-sponsored benefit and wellness plans.
• Competitive wages.