Frontline Support Specialist - Remote

Overview

As a Frontline Support Specialist at Deliverect, you will play a crucial role in delivering exceptional customer experiences and ensuring the seamless operation of our services.

In Short

• Act as the first point of contact for customers.
• Resolve technical issues efficiently.
• Provide 24/7 customer support.
• Coordinate across teams for escalations.
• Utilize project management tools for ticket resolution.
• Engage in customer callbacks for follow-ups.
• Participate in cross-functional meetings.
• Identify and address potential challenges proactively.
• Adapt to evolving technologies.
• Work in a fast-paced environment.

Requirements

• Strong ownership skills for ticket resolution.
• Excellent organizational abilities.
• Solid communication skills for handling customer issues.
• Adaptability across communication channels.
• Collaboration skills for team dynamics.
• Critical thinking for problem-solving.
• Autonomy and confidence in decision-making.

Benefits

• Flexible work schedule with hybrid options.
• Learning budget for professional growth.
• Inclusive policies for work-life balance.
• Part of a diverse international team.
• Performance-driven work culture.
• Opportunities for innovation.
• Commitment to equal opportunities.