Customer Support Frontline Specialist - Remote

Overview

We are actively looking for a dedicated Operator Support Specialist to become an integral part of our team, taking on the crucial role of being the first point of contact for our customers. Your primary responsibility will be to provide frontline support through phone chats and ticketing systems. Emphasizing efficiency and swift issue resolution, you will work closely with internal departments to promptly address customer needs, optimize processes, and elevate overall customer satisfaction.

In Short

• Serve as the frontline phone, ticket, and chat support for customers.
• Respond promptly to customer inquiries.
• Act as a liaison between Operators and Renters.
• Document interactions and resolutions in our ticketing system.
• Collaborate with internal departments to fulfill customer needs.
• Improve processes to address complaints and enhance customer satisfaction.
• Engage actively with customers to build relationships.
• Provide comprehensive training and personalized support to customers.
• Act as a strong advocate for customers.
• Stay updated on company products and services.

Requirements

• Excellent communication skills.
• Experience in customer support roles.
• Ability to work in a remote setting.
• Strong problem-solving skills.
• Familiarity with ticketing systems.
• Ability to analyze customer data.
• Proactive approach to customer engagement.
• Ability to work collaboratively with internal teams.
• Strong organizational skills.
• Positive and professional demeanor.

Benefits

• Work from home flexibility.
• Opportunity to build strong customer relationships.
• Continuous training and support.
• Engaging work environment.
• Potential for career growth.