Technical Support Representative (Latin America) - Remote

Overview

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools.

In Short

• Over-the-phone troubleshooting and diagnosing technical issues.
• Repairing issues via remote access on Mac and Windows systems.
• Addressing slow computer performance and operating system reinstallation.
• Troubleshooting hardware issues including RAM and power supplies.
• Resolving network and internet issues.
• Setting up and troubleshooting printers on WiFi connections.
• Providing timely solutions and documenting issues effectively.
• Utilizing sales skills to upsell support packages.
• Maintaining organization and reliability as core professional attributes.

Requirements

• Strong background in BPO call center experience.
• Extensive experience with troubleshooting Mac and Windows environments.
• Excellent communication skills in English.
• Ability to handle complex technical issues.
• Experience with Microsoft Outlook and printer troubleshooting.

Benefits

• Opportunity to work in a dynamic support team.
• Remote work flexibility.
• Professional development opportunities.
• Competitive compensation.