Software Engineer - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

In Short

• Cresta is expanding operations to India and building a tech hub.
• Remote-first environment with opportunities to work globally.
• Key role in establishing the engineering team in India.
• Contribute to design, development, and maintenance of data infrastructure.
• Full-stack expertise required, especially in back-end and cloud environments.
• Experience with AI agent systems is a plus.
• Implement Terraform for infrastructure automation.
• Set up server monitoring using Grafana.
• Build and manage CI/CD pipelines in Jenkins.
• Stay current with industry trends and technologies.

Requirements

• Experience in a startup or product-first company is a plus.
• Proven experience in database design and system architecture.
• Strong expertise in ClickHouse or similar databases.
• Hands-on experience with Elasticsearch.
• Proficient in Python and Go.
• Experience with RESTful API design.
• Understanding of distributed systems and microservices.
• Experience with performance tuning and data modeling.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.

Benefits

• Compensation includes base salary, equity, and benefits.
• Actual salaries based on experience, skillset, and location.
• Opportunities for growth in a dynamic environment.
• Work with a world-class team of AI and ML experts.
• Be part of a mission to revolutionize the workforce with AI.