Software Engineer (Chat Agent) - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

In Short

• Join a talented team of experts in frontend, backend, and ML/NLP.
• Work on a product for call analysis and conversational AI models.
• Collaborate with cross-functional teams to define product requirements.
• Design and validate LLM-based orchestration for contact center agents.
• Build and deploy scalable MLOps pipelines and systems.
• Contribute to continuous improvement of ML productivity.
• Utilize cutting-edge LLM and GenAI technologies.
• Work in a remote environment with a focus on AI-driven solutions.
• Be part of a company recognized as a top private AI company.
• Engage with a diverse team and valued customers.

Requirements

• Bachelor's or Master's degree in Computer Science or related fields.
• 3+ years of experience in software development with MLOps focus.
• Proficient in Python and Go programming languages.
• Experience with ML/NLP libraries like PyTorch and Tensorflow.
• Familiarity with machine learning model deployment and optimization.
• Solid understanding of software development principles and algorithms.
• Familiarity with cloud platforms and containerization technologies.

Benefits

• Variety of medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.
• PTO: 3 weeks in Canada.