Senior Software Engineer, Backend (AI Agent) - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform,and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Design, develop, and maintain scalable backend architectures for AI Agent solutions.
• Collaborate with cross-functional teams for seamless integration of AI Agents.
• Enhance system scalability and reliability in production environments.
• Optimize server response times and maintain high system availability.
• Implement security measures and performance improvements in backend systems.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience in backend system architecture or cloud services.
• Proficient in designing and maintaining APIs with gRPC and REST.
• Experience with AI Agent systems.
• Knowledge of SQL and NoSQL databases.
• Experience in containerized application deployment using Kubernetes and Docker.
• Familiarity with AWS, Azure, or Google Cloud.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness stipend.
• In-office meal program for onsite employees.