Integration Technical Program Manager - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Oversee the execution and delivery of third-party integrations used across Cresta’s core AI products.
• Collaborate with engineering, product, solution architecture, partnerships and customer success teams.
• Drive end-to-end efforts including scoping, planning, scheduling, and delivery.
• Define and coordinate API and browser extension based integrations.
• Act as the technical voice of the customer, translating API documentation into actionable requirements.
• Monitor integration performance, usage, and health.
• Maintain strong relationships with external partners.
• Gather requirements from internal teams and enterprise customers.
• Support deployment and lifecycle management of integrations.
• Drive continuous improvement efforts.

Requirements

• 4–5 years of experience as a Program Manager or Technical Project Manager within a SaaS company.
• Prior experience as a software engineer is highly desirable.
• Proven experience overseeing and delivering enterprise software integrations.
• Strong understanding of API concepts, including REST and webhooks.
• Experience working with voice and/or email/chat-based communication platforms.
• Excellent technical communication skills.
• Proactive, systems-oriented mindset.
• Excellent organizational and stakeholder management skills.
• Experience in fast-paced, collaborative environments.
• Bonus: Experience supporting contact center technologies.

Benefits

• Variety of medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.