Implementation Manager - Remote

Overview

The Implementation Manager at Cresta is highly impactful - you will be the first point of contact to our customers post sales and are responsible for ensuring successful delivery and realization of value for F500 enterprise customers. You'll be customer facing, working across multiple levels (end-users to execs) and internally across our engineering and success org. The team is still small and we have grown selectively, so you’ll also be expected to contribute to defining the overall deployment process and system for us to create a world-class land-and-expand motion.

In Short

• Spend 80% of your time on implementation for new deployments.
• Spend 20% of your time on implementation process and structure improvements.
• Regularly interface with multiple levels of customers.
• Closely collaborate with Sales, Product, Marketing, and Engineering.

Requirements

• Highly organized with complex internal and external processes.
• Fantastic written and verbal communicator.
• Autonomous and able to perform basic data analysis.
• Previous software implementation experience.
• Able to build strong external relationships.
• Willing to do some travel (10%) and frequent video calls.

Benefits

• Variety of medical, dental, and vision plans.
• Flexible vacation time.
• Paid parental leave.
• Monthly Gym & Phone allowance.
• Work from home office stipend.
• Lunches and dinners included for in-office employees.