RemoteOtterRemoteOtterThe AI Support Specialist will own the reliability and continuous optimization of customer-facing AI systems, acting as a control layer between production AI systems, partner environments, and internal teams.
Crescendo is a pioneering AI company focused on delivering innovative customer experience (CX) solutions across various sectors, including SaaS, HealthTech, FinTech, and eCommerce. The company is at the forefront of creating a new market category known as Augmented AI, which integrates omnichannel Agentic AI with live human agents to provide comprehensive, multilingual customer support around the clock. With a commitment to solving complex customer service challenges, Crescendo leverages a global team of experts and cutting-edge technology to enhance customer interactions. Backed by General Catalyst and having recently acquired PartnerHero, Crescendo is dedicated to combining advanced AI tools with human expertise to offer unmatched value to its partners. The company emphasizes ethical AI practices and fosters a culture of care, growth, trust, ownership, and humility among its employees.
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Crescendo is a pioneering AI company focused on delivering innovative customer experience (CX) solutions across various sectors, including SaaS, HealthTech, FinTech, and eCommerce. The company is at the forefront of creating a new market category known as Augmented AI, which integrates omnichannel Agentic AI with live human agents to provide comprehensive, multilingual customer support around the clock. With a commitment to solving complex customer service challenges, Crescendo leverages a global team of experts and cutting-edge technology to enhance customer interactions. Backed by General Catalyst and having recently acquired PartnerHero, Crescendo is dedicated to combining advanced AI tools with human expertise to offer unmatched value to its partners. The company emphasizes ethical AI practices and fosters a culture of care, growth, trust, ownership, and humility among its employees.
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