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AI Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

Tilt is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. You'll be a key partner across teams, helping us find the right balance between automation and the human touch.

In Short

  • Ensure that our AI Agent is resolving customer questions quickly and accurately
  • Review conversations and performance data to spot patterns and identify what needs fixing
  • Work with Product, Engineering, and Support to roll out improvements
  • Prioritize automation opportunities based on data and customer feedback
  • Recommend changes to content, workflows, or integrations
  • Monitor AI performance and share updates with the team
  • Influence customer support strategies based on learnings

Requirements

  • 4+ years of experience in customer support or related fields
  • Background in fintech preferred but not required
  • Proven track record in cross-functional projects
  • Strong communication skills
  • Proficient in conversational AI and virtual agent platforms
  • Comfortable with data dashboards and support analytics tools
  • Familiarity with APIs
  • Bonus: experience with Git or programming

Benefits

  • Virtual-first teamwork with WFH office reimbursement
  • Competitive pay and generous equity
  • Flexible health plans with substantial subsidies
  • Direct exposure to leadership
  • Paid global onsites twice a year
  • Growth opportunities based on contributions
Tilt Finance logo

Tilt Finance

Empower Finance is revolutionizing the financial landscape by offering innovative solutions that provide customers with access to cash, fair credit, and the opportunity to reshape their financial futures. Utilizing advanced machine learning models, Empower evaluates creditworthiness through a more inclusive lens and delivers mobile-first products such as Cash Advance, Thrive line of credit, and Petal credit cards. Recognized for its rapid growth, Empower has been featured on Inc. 5000’s Fastest-Growing Private Companies list and named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. The company fosters a culture of bold goals, customer obsession, and inclusive collaboration, ensuring that diverse voices are heard and valued. With backing from prominent investors like Sequoia Capital, Empower is committed to creating impactful financial pathways for its customers while providing a supportive and equitable work environment for its employees.

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