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AI Support Specialist - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

Tilt is seeking an AI Support Specialist to enhance our AI Agent, ensuring efficient and accurate customer support while maintaining a human touch.

In Short

  • Be the owner of our AI Agent, ensuring swift and accurate customer support.
  • Review AI interactions to identify improvement areas.
  • Collaborate with Product, Engineering, and Support teams.
  • Prioritize automation opportunities based on data insights.
  • Recommend changes for smoother customer experiences.
  • Monitor AI performance and share updates with the team.
  • Influence broader customer support strategies.

Requirements

  • 4+ years in customer support or related fields.
  • Fintech background preferred.
  • Experience in cross-functional projects.
  • Strong communication skills.
  • Proficient in maintaining conversational AI platforms.
  • Comfortable with data dashboards and analytics tools.
  • Familiar with APIs and system integrations.
  • Bonus: Experience with version control tools like Git.

Benefits

  • Virtual-first teamwork with WFH office reimbursement.
  • Competitive compensation and equity packages.
  • Flexible health plans with substantial subsidies.
  • Direct exposure to leadership for idea sharing.
  • Paid global onsites for team bonding.
  • Growth opportunities based on contributions.
Tilt Finance logo

Tilt Finance

Empower Finance is revolutionizing the financial landscape by offering innovative solutions that provide customers with access to cash, fair credit, and the opportunity to reshape their financial futures. Utilizing advanced machine learning models, Empower evaluates creditworthiness through a more inclusive lens and delivers mobile-first products such as Cash Advance, Thrive line of credit, and Petal credit cards. Recognized for its rapid growth, Empower has been featured on Inc. 5000’s Fastest-Growing Private Companies list and named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. The company fosters a culture of bold goals, customer obsession, and inclusive collaboration, ensuring that diverse voices are heard and valued. With backing from prominent investors like Sequoia Capital, Empower is committed to creating impactful financial pathways for its customers while providing a supportive and equitable work environment for its employees.

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