Senior Engineering Support Specialist - Remote

Overview

We are seeking an experienced Senior Engineering Support Specialist to join our dynamic team at Crescendo. In this role, you will act as the critical bridge between our customer-facing teams and our Engineering and Product teams, impacting our customers’ success and the evolution of our product.

In Short

• Act as the first escalation point for advanced platform issues.
• Diagnose and resolve complex technical problems.
• Convert customer feedback into clear tickets for engineering teams.
• Collaborate with developers to validate fixes.
• Triage and prioritize high volumes of issues.
• Develop and maintain internal guides and knowledge bases.
• Bachelor or Masters degree in Computer Science or related field.
• 5+ years in technical support engineering.
• Strong troubleshooting skills across frontend and backend systems.
• Experience with cloud platforms, especially Google Cloud Platform.

Requirements

• Strong understanding of AI concepts and prompt engineering workflows.
• Familiarity with third-party integrations like Zendesk and Salesforce.
• Proficiency with Git and GitHub workflows.
• Familiarity with JavaScript, CSS, and HTML.
• Ability to troubleshoot frontend issues in modern frameworks.
• Understanding of Node.js and Python is a plus.
• Excellent written and verbal communication skills.
• Customer experience (CX) knowledge is a plus.

Benefits

• Remote working arrangements.
• Competitive Base Salary.
• Generous paid vacation.
• Attractive benefits package including medical, dental, and vision options.
• Training opportunities provided by Crescendo and outside entities.
• 1-on-1 coaching with feedback sessions.
• Mentorship and opportunities for cross-functional development.