Contact Center Representative (Member Care Officer I) - Remote

Overview

We are hiring a Member Care Officer I who will provide courteous, confidential, and professional service over the telephone. Acts as a financial advisor who creates an exceptional Member experience by identifying and matching credit union products and services to Member needs.

In Short

• Provide exceptional service to internal and external Members.
• Handle Member inquiries regarding various banking services.
• Educate Members on credit union products and services.
• Work a hybrid schedule with flexibility.
• Maintain confidentiality of Member information.
• Cross-sell financial products and services.
• Demonstrate excellence in member service.
• Develop sales skills necessary for the role.
• Proficient in MS Office programs.
• Establish effective business relationships.

Requirements

• High School Diploma or equivalent.
• 1+ years' experience in Retail/Customer Service.
• Associates degree or equivalent experience preferred.
• 3+ years' experience in financial services preferred.
• Bilingual in English and Spanish preferred.
• Familiarity with Symitar or similar systems.
• Effective communication and member service skills.
• Ability to maintain a positive professional image.
• Problem-solving skills and sound judgment.
• Ability to work under limited supervision.

Benefits

• Competitive pay.
• Great health benefits.
• Supportive team environment.
• Opportunities for personal development.
• Recognition as a top workplace.
• Flexible work schedule.
• Engagement in community service.
• Focus on employee well-being.
• Career growth opportunities.
• Culture of open communication.