Billing/Scheduling Associate II - Ophthalmology - Remote

Overview

The Billing/Scheduling Associate II is responsible for obtaining insurance information, scheduling patients, and providing financial assistance counseling over the phone, all while working in a remote environment.

In Short

• Obtain insurance information and provide financial assistance counseling.
• Schedule and register patients via phone and email.
• Communicate with physicians and clinical staff for scheduling needs.
• Process internal physician referrals for clinical care.
• Explain billing processes to patients and staff.
• Assist with patient scheduling services and demographic collection.
• Handle appointment reminders and inquiries from patients.
• Make updates to patient schedules as necessary.
• Perform basic account maintenance activities.
• Work in a normal office environment with remote capabilities.

Requirements

• High school diploma or equivalent.
• 3 years of relevant experience.
• Strong customer service skills.
• Knowledge of billing systems and medical office support.
• Proficiency in Microsoft Office applications.
• Excellent interpersonal communication skills.
• Ability to organize and prioritize tasks effectively.
• Experience with Epic EHR is preferred.
• Ability to work independently in a remote setting.
• No specific certifications required.

Benefits

• Up to 22 days of vacation and 10 recognized holidays.
• Competitive health insurance packages.
• Free Metro transit U-Pass for eligible employees.
• 403(b) Retirement Savings Plan with contributions.
• Wellness challenges and mental health resources.
• 4 weeks of caregiver leave.
• Tuition coverage for employees and family members.
• Inclusive workplace culture that values diversity.
• Support for professional growth and work-life balance.
• Access to financial resources and dietitian services.