Account Manager - Remote

Overview

We are in search of a dedicated Account Manager to join our team. As an Account Manager with Coretelligent, you will take the lead in cultivating and nurturing relationships with our most strategic clients. These clients are the cornerstone of our business, and your role will be pivotal in ensuring their IT needs are met and in driving mutual success through outstanding account management.

In Short

• Cultivate and maintain strong, long-term relationships with key decision-makers and stakeholders within our accounts.
• Identify opportunities for upselling or cross-selling additional IT products or services to our accounts, ultimately increasing revenue and client value.
• Proactively gain a deep understanding of clients’ business goals, challenges, and technological needs.
• Serve as the primary point of contact, ensuring proactive communication, issue resolution, and exceptional client satisfaction.
• Develop and implement tailored strategic account plans for each client, aligning our IT solutions with their specific business objectives.
• Identify opportunities to leverage our products and services to help clients achieve their goals and drive success.
• Act as a dedicated advocate for our clients within our organization, ensuring their needs are prioritized and met.
• Collaborate effectively with internal teams to deliver high-quality services and support.
• Manage contract negotiations and renewals, ensuring alignment with Service Level Agreements (SLAs).
• Oversee the delivery of our IT products and services to clients, ensuring they consistently receive high-quality support.
• Address and resolve any challenges or issues that may arise within our accounts, working diligently to find effective solutions and ensure client satisfaction.

Requirements

• 5-7 years of relevant customer success experience in the IT field, MSP background preferred.
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Proactive and self-motivated, with a demonstrated ability to take the initiative and drive results.
• Familiarity working with key account clients.
• Detail-oriented and analytical.
• Thrives in a multi-tasking environment and can be flexible based on the needs of the business.

Benefits

• Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.
• Twelve holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.