Implementation Manager - Remote

Overview

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

In Short

• Manage the implementation of WebPresented’s software for new and existing customers.
• Oversee data migrations, conversions, and additional product deployments.
• Define and control project scope, track progress, and ensure on-time delivery.
• Provide regular and detailed project updates, highlighting risks, milestones, and technical blockers.
• Guide customers through onboarding, training, and best practices.
• Drive product adoption by educating users on features and configurations.
• Collaborate with internal teams to ensure a seamless implementation process.
• Transition customers to Support and Customer Success post-implementation.
• Lead project meetings and enforce accountability for assigned tasks.
• Contribute to team initiatives and continuous improvement efforts.

Requirements

• 2+ years of experience in a customer-facing role such as project management, implementation, or onboarding, with direct responsibility for deploying Cloud-based or SaaS software products.
• Experience in documenting and promoting best practices to enhance software adoption.
• Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with Customer Relationship Management (CRM) platforms.
• Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels of an organization.
• Ability and eagerness to quickly learn our software at both a functional and technical level.
• Strong attention to detail without sacrificing efficiency when managing multiple projects simultaneously.
• Ability to balance business objectives with customer needs.
• A strong sense of accountability, ownership, and a focus on delivering measurable results.

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%.
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• 12 weeks paid leave for all employees.
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.