IT Support Analyst - Monitoring Tools - Remote

Overview

We are looking for an experienced, motivated, and open-minded IT Support Analyst in the banking sector for our client in Zurich South.

In Short

• Analyze and manage recurring IT problems including root cause analysis and documentation of solutions.
• Implement proactive measures to reduce disruptions and increase system stability.
• Conduct technical error analysis (Defect Management) including reproduction in test environments and collaboration with developers.
• Monitor applications/systems and further develop/automate monitoring tools.
• Configure banking applications according to business requirements and manage system settings and user roles.
• Provide first- and second-level support for internal IT requests and manage major incidents.
• Process user access requests and manage permissions according to internal guidelines.

Requirements

• Several years of experience as an IT Support Analyst in the banking environment.
• Experience in incident and problem management as well as IT service management tools (e.g., Jira, Confluence).
• Experience with monitoring tools (especially Splunk is an advantage).
• Basic knowledge of SQL for data analysis and error diagnosis is a plus.
• Strong communication and teamwork skills when interacting with technical and non-technical stakeholders.
• Strong analytical skills and structured problem-solving abilities.
• High willingness to learn and quick comprehension of complex IT systems.
• Fluent in German and very good English skills.

Benefits

• Opportunity to work in a dynamic banking environment.
• Possibility for professional growth and development.
• Collaborate with a diverse team of professionals.