Customer Experience QA Analyst - Remote

Overview

The Customer Experience QA Analyst is a foundational role within the CX Excellence Team at CookUnity, focusing on reviewing customer interactions and ensuring quality standards.

In Short

• Audit customer interactions using established QA rubrics and scorecards.
• Document clear, objective audit findings aligned with QA guidelines.
• Provide actionable written feedback for continuous improvement.
• Differentiate between immediate issues and those needing long-term coaching.
• Participate in calibration sessions to improve scoring accuracy.
• Identify recurring quality trends and inform training improvements.
• Ideal for someone early in their QA or process improvement career.
• Expect close coaching during the onboarding phase.
• Transition into an independent QA Analyst role post-onboarding.
• Work remotely and enjoy various benefits.

Requirements

• Strong attention to detail and structured approach.
• Ability to learn and apply quality standards consistently.
• High coachability and openness to feedback.
• Analytical mindset to understand patterns and quality gaps.
• Clear written communication skills.
• Comfort in a learning-heavy environment.
• Strong sense of ownership and accountability.
• At least 1 year of experience in a related role.

Benefits

• Get paid in USD.
• Work remotely and design your life.
• 15 days of vacation from the start date.
• 16 fully paid Argentinean holidays.
• 5-year Sabbatical with 4-week paid leave.
• Family leave for primary and secondary caregivers.
• Compassionate Leave of 3-5 days as needed.
• Access to tailored benefits and wellness memberships.
• Personalized English coach.
• Medical Allowance.