Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of top-tier accounts, ensuring customer success and improved ROI with ControlUp's product suite.

In Short

• Manage post-sale relationships with Fortune 50 companies, hospitals, and government agencies.
• Act as the primary point of contact for customer issues.
• Guide customers through the customer lifecycle methodology.
• Become knowledgeable about ControlUp's product suite.
• Coordinate resources for successful implementation.
• Build relationships with multiple stakeholders.
• Strong communication skills required.
• Some travel required.
• Experience in EUC or similar software companies preferred.
• Positive, customer-centric attitude is essential.

Requirements

• Experience in Customer Success, IT management, or related fields.
• Working knowledge of VDI solutions like Citrix and VMware.
• Strong written and verbal communication skills.
• Ability to build customer relationships with executives.
• Critical thinking and problem-solving skills.
• Some travel required.
• Preference for candidates in Mountain West or Midwest US.

Benefits

• Continuous learning and development opportunities.
• Agile, innovative, and fun work environment.
• Premium benefits including medical, dental, and 401(k) plan.