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Enterprise Customer Success Manager - Remote

Posted 4 weeks ago

Overview

The Enterprise Customer Success Manager will manage a portfolio of top-tier accounts, ensuring customer success and improved ROI with ControlUp's product suite.

In Short

  • Manage post-sale relationships with Fortune 50 companies, hospitals, and government agencies.
  • Act as the primary point of contact for customer issues.
  • Guide customers through the customer lifecycle methodology.
  • Become knowledgeable about ControlUp's product suite.
  • Coordinate resources for successful implementation.
  • Build relationships with multiple stakeholders.
  • Strong communication skills required.
  • Some travel required.
  • Experience in EUC or similar software companies preferred.
  • Positive, customer-centric attitude is essential.

Requirements

  • Experience in Customer Success, IT management, or related fields.
  • Working knowledge of VDI solutions like Citrix and VMware.
  • Strong written and verbal communication skills.
  • Ability to build customer relationships with executives.
  • Critical thinking and problem-solving skills.
  • Some travel required.
  • Preference for candidates in Mountain West or Midwest US.

Benefits

  • Continuous learning and development opportunities.
  • Agile, innovative, and fun work environment.
  • Premium benefits including medical, dental, and 401(k) plan.

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