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Enterprise Customer Success Manager - Remote

Posted 67 weeks ago

Overview

The Enterprise Customer Success Manager will manage a portfolio of top tier accounts, ensuring their success and improved ROI with ControlUp's product suite.

In Short

  • Manage post-sale relationships with Fortune 50 companies, hospitals, and government agencies.
  • Provide white glove treatment to top tier accounts.
  • Act as the primary quarterback for customer issues.
  • Coordinate resources from Support, R&D, Marketing, and Management.
  • Guide customers through the customer lifecycle methodology.
  • Become knowledgeable about ControlUp's product suite.
  • Communicate effectively with customers about product features.
  • Act as a project manager for customer implementations.
  • Point customers in the right direction for troubleshooting.
  • Strive to go the extra mile and take initiative.

Requirements

  • Strong communication skills.
  • Leadership experience.
  • Project management capabilities.
  • Highly organized with the ability to prioritize.
  • Willingness to learn and adapt.
  • Experience in customer relationship management.
  • Ability to work with senior IT professionals and executive stakeholders.
  • Proactive approach to customer success.
  • Ability to coordinate with various teams.
  • Experience in a customer success or similar role is a plus.

Benefits

  • Fun and energetic company culture.
  • Opportunities for travel to fun locations.
  • Culture of transparency and curiosity.
  • Work-life balance with a sense of humor.
  • Access to resources and support for customer success.
  • Professional growth and learning opportunities.
  • Collaborative work environment.
  • Engagement with top-tier clients.
  • Supportive management team.
  • Dynamic and innovative work atmosphere.

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