Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of top tier accounts, ensuring their success and improved ROI with ControlUp's product suite.

In Short

• Manage post-sale relationships with Fortune 50 companies, hospitals, and government agencies.
• Provide white glove treatment to top tier accounts.
• Act as the primary quarterback for customer issues.
• Coordinate resources from Support, R&D, Marketing, and Management.
• Guide customers through the customer lifecycle methodology.
• Become knowledgeable about ControlUp's product suite.
• Communicate effectively with customers about product features.
• Act as a project manager for customer implementations.
• Point customers in the right direction for troubleshooting.
• Strive to go the extra mile and take initiative.

Requirements

• Strong communication skills.
• Leadership experience.
• Project management capabilities.
• Highly organized with the ability to prioritize.
• Willingness to learn and adapt.
• Experience in customer relationship management.
• Ability to work with senior IT professionals and executive stakeholders.
• Proactive approach to customer success.
• Ability to coordinate with various teams.
• Experience in a customer success or similar role is a plus.

Benefits

• Fun and energetic company culture.
• Opportunities for travel to fun locations.
• Culture of transparency and curiosity.
• Work-life balance with a sense of humor.
• Access to resources and support for customer success.
• Professional growth and learning opportunities.
• Collaborative work environment.
• Engagement with top-tier clients.
• Supportive management team.
• Dynamic and innovative work atmosphere.