Customer Support Specialist (AU Mortgage, WFH) - Remote

Overview

The Customer Support Specialist will provide exceptional customer service to Australian-based users, managing inquiries through various channels including inbound calls, Help Desk tickets, and chat.

In Short

• Provide customer support for Australian users.
• Manage inbound and outbound calls.
• Handle Help Desk tickets efficiently.
• Maintain excellent communication with customers.
• Adopt a proactive approach to problem-solving.
• Work collaboratively in an agile environment.
• Utilize CRM software for ticket management.
• Ensure inquiries are resolved on the spot when possible.
• Provide regular updates to customers.
• Participate in performance reviews and training.

Requirements

• Bachelor’s Degree in a relevant field.
• Minimum 2 years of customer support experience.
• Experience in the financial industry is preferred.
• Excellent verbal and written English communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities effectively.
• Technical proficiency in navigating new systems.
• Experience with MyCRM and Google Suite is a plus.
• Ability to work in a fast-paced environment.
• Strong organizational skills.

Benefits

• Competitive salary package.
• Annual performance reviews.
• Vacation and sick leave credits.
• HMO coverage including medical and dental insurance.
• Financial assistance program.
• Referral bonus program.
• Regular company events.
• Work-life balance initiatives.
• Fitness and wellness facilities.
• Accessible location in Metro Manila.