Technical Customer Success Manager [Enterprise] - Remote

Overview

ConductorOne is the modern identity governance platform that makes it possible to move beyond the limitations of legacy IGA and reduce the identity attack surface with confidence. Designed for flexibility, ConductorOne provides a broad range of direct connectors to integrate with cloud, infrastructure, on-prem, and homegrown tools. The platform’s Access Fabric brings together previously siloed access and permissions data from across a company’s environment. This provides real-time visibility and dynamic access controls that allow businesses to reduce identity risks, move to just-in-time access, automate access reviews, and manage the full identity lifecycle. The platform delivers intuitive user experiences that help teams get up and running faster, using powerful automation backed by AI to significantly improve productivity. ConductorOne is trusted by forward-thinking enterprises like DigitalOcean, Instacart, NFI, Ramp, and Zscaler.

In Short

• Responsible for owning the customer relationship and monitoring/remediating health improvements.
• Own the sales hand-off and the full onboarding cycle.
• Comfortable leading large customer calls with C1’s biggest customers.
• Act as the project manager for onboarding & new product releases.
• Develop a deep understanding of the technical side of our products.
• Conduct training sessions for customers.
• Work closely with Sales/AE to ensure customers are at an early stage of renewing their contract.
• Gather customer feedback on the product and services.
• Collaborate with internal teams to align customer needs with business strategy.

Requirements

• Experience in IAM, IT, Security or adjacent spaces, a plus.
• Ideally located on the central or east coast time zone.
• 4-6 years of proven ability to onboard large sized customers with a technical product.
• Excited to own the full customer lifecycle.
• An understanding of the SaaS industry expectations in deploying new software.
• Strong communication, presentation and leadership skills.
• Excellent organizational and project management skills.
• Work and thrive cross functionally.
• Think for scale and analyze data.
• Be excited to help grow the company.

Benefits

• Opportunity to work with forward-thinking enterprises.
• Flexible work environment.
• Engagement in a rapidly modernizing industry.
• Collaboration with cross-functional teams.
• Ownership of customer success initiatives.