Bank Customer Support Representative - Remote

Overview

Join our NuPoint Customer Support Team as a Bank Customer Support Representative, where you will play a vital role in supporting mission-critical banking operations through expert customer support.

In Short

• Provide expert support during standard business hours 8:00am-5:00pm Central Time.
• Respond promptly to customer support cases and ensure timely resolution.
• Log all interactions and resolutions in the help desk system.
• Maintain up-to-date knowledge of CSI products, systems, and support procedures.
• Contribute ideas for improving support processes and customer experience.
• Monitor internal updates via the company intranet daily.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Manage multiple support cases simultaneously while maintaining high service quality.
• Conduct thorough research and document issues and solutions.
• Assist with end-of-year processing tasks as needed.

Requirements

• Familiarity with banking practices and terminology preferred.
• Strong customer service skills and effective verbal/written communication.
• Self-motivated and able to work independently during night shifts.
• Proficient in Windows operating systems and general PC usage.
• High school diploma or GED required.
• Prior experience in banking, customer service, call center support, or CSI NuPoint systems preferred.

Benefits

• Remote flexibility after training.
• Collaborative team environment.
• Opportunity to learn and grow in the financial technology industry.
• Competitive salary with eligibility for incentive awards.
• Comprehensive range of benefits.