Part-Time Technical Support Representative - French - Remote

Overview

The Technical Support Representative will respond to customer requests for IT technical services in a call center environment, utilizing strong technical knowledge and troubleshooting skills.

In Short

• Respond to IT technical service requests from customers.
• Screen and handle calls appropriately.
• Type and enter information into a database during calls.
• Research, isolate, and resolve information system problems.
• Escalate customer problems following established protocols.
• Demonstrate quality communication and professionalism.
• Maintain records and prepare reports as required.
• Perform other duties assigned by the Team Lead.

Requirements

• Proficient in French.
• High School Diploma or equivalent.
• Experience in technical support or education in IT.
• Experience with iOS, Android, Microsoft Windows, and Microsoft Office.
• Experience troubleshooting wireless connections.
• Advanced knowledge of Networking.
• Good typing skills and ability to utilize databases.
• A+, Net+, or Help Desk Tech Certification is a plus.
• Call center experience is a plus.

Benefits

• Flexible part-time hours.
• Opportunity to work remotely.
• Gain experience in a fast-paced IT support environment.
• Work with a diverse team.
• Enhance technical skills and knowledge.