Customer Service Representative - Dispatch with French - Remote

Overview

The Customer Service Representative - Dispatch with French is responsible for scheduling service calls, creating service tickets, and providing excellent customer service to internal and external customers.

In Short

• Schedule service calls to technicians based on priority and location.
• Create and route service tickets to various agencies.
• Act as liaison between clients and field technicians.
• Respond to service order requests via phone and email.
• Fulfill additional requirements set by management.
• Provide excellent customer service through various communication channels.

Requirements

• Dispatch and/or Call Center experience preferred.
• Fluent in English and French, both verbally and in writing.
• Working knowledge of computers.
• Ability to prioritize and communicate effectively.
• Ability to handle multiple projects simultaneously.
• Flexibility to adjust to procedural or organizational changes.

Benefits

• Opportunity to work remotely.
• Engaging work environment.
• Professional development opportunities.
• Supportive team culture.